Refund Policy

Last updated: 6 August 2026.

Clime is operated by Musarrat Khatoon ("we", "us"). This policy explains how refunds work on Clime Pro and Clime Max subscriptions.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including simple change of mind. You do not need to explain yourself, and we do not require you to have used less than a certain amount of your allowance.

How to request a refund

Payments are processed by Razorpay Software Private Limited on our behalf. Musarrat Khatoon remains the seller and handles all refunds directly. To request a refund:

• Reply to the receipt email you received after your purchase, or contact us through the Credits page with the email address you used at checkout.
• You can also manage or cancel your subscription through the Razorpay receipt link from the same receipt email.

How long it takes

Approved refunds are returned to the original payment method. We typically process refund requests within 2–3 business days; your bank or card issuer may take a little longer to show the credit on your statement.

What happens to your plan

When a refund is issued, the associated subscription is cancelled and the paid plan's built-in token allowance ends. Your account, chats and any models you added yourself stay intact, and you can keep using Clime on the free tier with your own API keys.

Renewals and cancellations

Subscriptions renew automatically until you cancel. You can cancel at any time through the Razorpay receipt link emailed to you, or by contacting us; cancelling stops future charges and you keep access until the end of the period you have already paid for. If a renewal charge takes you by surprise, contact us within 30 days of that charge and we will refund it.

Questions

Anything unclear, or a case this policy does not cover? Reach us through the Credits page and we will work it out with you. See also our Terms & Conditions and Privacy Notice.